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Responsibilities:
• Maintains complete and open lines of communication between the warehouse, corporate office, and sales to facilitate exceptional customer service and cost control.
• P&L management and responsibility
• Provides a hands-on leadership presence, scheduling of personnel, and directing of day-to-day activities.
• Coordinates all day-to-day warehouse activities including stocking, receiving, and inventory control functions to ensure alignment of duties for the entire distribution center
• Supervises and monitors work assignments, workflow, performance and work standards, accuracy, and productivity.
• Supervises and oversees delivery drivers, delivery records, and shipping records
• Administrative duties include recruiting, testing, new hire orientation, payroll record keeping and reporting, employee appraisals and reviews, progressive discipline issues (counseling, oral and written warnings), and employee terminations.
• Supervises and oversees maintenance of warehouse equipment and repairs. Ensures that warehouse personnel have safe, efficient equipment to perform distribution functions efficiently.
• Responsible for facility security and loss prevention.
• Supervises and oversees order procedures and services to improve fill rate and order turnaround time. Continuous development and maintenance of improved process.
• Strive to develop and maintain customer rapport and satisfaction, learn, and apply new product knowledge to enhance warehouse personnel.
• Will work closely with internal and external departments regarding product identification, information, and other trends on a weekly basis, interact with other departments (marketing, purchasing, credit, quality assurance) and national distribution centers to resolve customer service issues.
• Works to improve processes
Qualifications:
• 3-5 years Door facility management experience.
• P&L responsibility and management experience• Hands-on experience in all phases of warehouse operations to include shipping and order filling functions required
• Above average proficiency with Microsoft Office required
• Ability to lift 60+ pound weights
• Able to handle multiple tasks and deadlines within a fast-paced environment
• Lean/5S experience in a manufacturing/distribution setting
• Excellent verbal and written communication skills• Proven ability to lead, empower and develop personnel
• Proficient with micro soft office work and excel
• Customer focused (internal and external)
