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Ref: AV1778

General Manager

Mackenzie Stuart are working confidentially on an exciting position within the UK & Ireland Ground Handling Space. The client is looking for a General Manager to come on board and act as a key senior operational management individual within the business.

*Please only apply to this role if you have at least 5 years proven experience managing 400+ individuals within the Aviation, Logistics or Consultancy industry*


Safety leader

  • Lead, drive and continuously improve health & safety measures and KPIs related to people, equipment, facilities and aircraft involved in the operation
  • Ensure alignment with the clients’ global health & safety values and strategies
  • Ensure the station operates with “just culture” as part of its core values
  • Focus on continuous improvement and sharing of best practice in the areas of health & safety and on time performance

Financial acumen and P&L management

  • Successfully manage a P&L of £20-40m and improve profitability, productivity and market share
  • Continuously analyses financial and operational performance and forecast data to determine progress toward targets and proactively identifies and captures improvement potential where possible
  • Direct the preparation of operating budgets and proposals for capital expenditure and investments in infrastructure, technology, equipment, systems, or other assets and resources

Leadership and stakeholder management

  • Strong decision-making capabilities in a highly pressurised, time-sensitive and low-margin service business
  • Lead, guide, evaluate and develop a high-performing team to ensure that the organisation achieves its business objectives and complies with all relevant regulations and laws
  • Successful management of a large scale, unionised blue-collar workforce (800-1200 staff) in a highly seasonal business
  • Effectively communicate with all levels of the business and align the organisation towards a common goal and vision through engaging leadership
  • Develop and maintain effective business relationships with all key stakeholders (customer airline’s management, airport management, unions, regulatory authorities, etc.) to meet business targets
  • Identify and generate new commercial opportunities through strong customer management and proactive relationship management

Quality focus, service delivery and operational efficiency

  • Strong focus on operational performance and quality of service
  • Proactively manage quality improvement measures where necessary and align closely with airline customers
  • Monitor and track quality standards of the ground handling operation and ensure continuous improvements in workflows and services to maintain competitiveness and to improve cost base


Key performance indicators

  • Safety performance metrics – Lost Time Accidents, Reportable Lost Time Accidents, Aircraft Damages, Near Misses
  • Revenue, Gross Profit and EBITDA
  • HR Metrics – relating to Recruitment, Churn and Turnover
  • Quality targets as set by the client and/or as agreed with customers
  • Other KPIs as defined by the business unit

Qualifications & Competencies

  • University degree or equivalent, advanced degree in related field or professional certifications are advantageous
  • Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance
  • 5 years’ experience with significant P&L and people responsibility, preferably in the aviation industry in a blue-collar environment
  • Fluent spoken and written English (additional languages beneficial)
  • Strong strategic skills and commercial acumen combined with the ability to motivate teams to deliver high quality standards
  • Ability to establish and maintain positive, professional, internal and external work relationships with all stakeholders and interest groups
  • Team focused management style that fits into a fast-paced, entrepreneurial environment
  • Strong oral and written communications and ability to communicate and motivate at all levels
  • A sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement
  • Personal and professional integrity of the highest order

Job Reference: AV1778

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Salary Range

£90,000 - 100,000


United Kingdom