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Key Account Manager – Textiles & Nonwovens

The Key Account Manager is a critical role responsible for supporting and growing business at assigned strategic key accounts, primarily in large national or multi-regional accounts in the Textile and Nonwovens markets. This high-profile role reports directly to the Sales Director and requires engaging customers at all levels, including senior management, procurement, operations, and technical with the goal of increasing account penetration to drive profitable growth. This role is responsible for creating and implementing a Key Account strategy that leverages marketing, technology, and others within the organization to meet the company’s objective of developing meaningful, profitable partnerships with our key customers. This is a home based position that requires a close proximity to a major airport.

Key Responsibillities:

  • Responsible for creating effective Key Account Plans for assigned accounts. These Plans are designed with the objective of creating a deep, meaningful partnership between Synthomer and these Key Accounts, and the Key Account Manager is responsible for identifying and leveraging necessary cross-functional resources to drive growth within these accounts.
  • Master of value proposition selling and disciplined innovation to maximize return from existing business and lead the development of new profitable growth across key accounts; accountability for volume, price negotiation, share growth, and margin management
  • Supports existing business, and leads the development of new profitable growth opportunities across the accounts
  • Aligns overall account strategy and Annual Operating Plan objectives to overall strategic plan for the business; effectively executes growth and margin management strategies
  • Leads the development of customer relationship at all levels of the organization; to include leveraging Innovation, Marketing, and Senior Leadership team members as appropriate to strengthen customer relationship
  • Collaborates and communicates across functions and levels of the Synthomer organization to address account needs and generate support and direction for growth within key account
  • Responsible for providing Voice of the Customer and competitive intelligence to Marketing
  • Supports Sales Forecasting and ensures data accuracy to help drive effective organizational focus.

Must Haves:

  • Bachelor’s degree in Technical or Business Discipline
  • 5 years of experience in as a Key Account Manager in a complex, solution-driven Customer Project Management experience within the Specialty Chemicals space
  • Strong track record as a Customer Project Management professional within Specialty Chemical industry, preferably within the Nonwovens industry; minimum 10 years’ experience
  • Demonstrated strong business and financial acumen
  • Strong Key Account Planning experience; identification of a long-range growth goal within Key Accounts, and experience identifying and executing a plan
  • Demonstrated ability to align cross-functional resources to support key initiative
  • Demonstrated effective negotiation skills
  • Demonstrated effective navigation including customer’s C-suite
  • Demonstrated ability to manage complexity and ambiguity internally and externally
  • Technical acumen – Understands the chemistries and how it affects performance
  • Experience in the industry – ideally has engaged with industry leaders
  • Effective verbal and written communication skills
  • Ability to travel extensively domestically
  • Must have no travel limitations and be able to work from a home office

Job Reference: HL-KAM-NW

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Salary Range

$90,000 - 110,000