At Mackenzie Stuart, we aim to make the recruitment process as smooth and transparent as possible. We have compiled some of the most frequently asked questions we receive from clients to provide clarity on what you can expect when partnering with us.
What is the fee structure?
Our fee structure is designed with flexibility in mind to accommodate the diverse needs of our clients. One of the more common questions we receive is about how our fees are calculated; typically, our fees are calculated as a percentage of the candidate’s first-year salary. This percentage can vary based on the complexity of the role and the specific requirements of the client.
In a retained search, we establish a partnership where a portion of the fee is paid upfront. This model ensures exclusivity and prioritisation of your search, allowing us to dedicate the necessary resources and attention to finding the best fit for your organisation. Retained searches typically lead to more effective and timely results due to the focused approach.
On the other hand, contingent searches involve fees paid upon a successful hire. While this model might seem appealing for its pay-on-delivery nature, it often means the recruiter is balancing multiple engagements, affecting the level of attention your search might receive. For critical and confidential roles, a retained search is often the better choice, ensuring a thorough and committed recruitment effort.
How do you handle confidential searches?
Confidentiality is paramount in our recruitment process, especially for sensitive roles that require discretion. We have protocols in place to protect both client and candidate information. Our team is trained to conduct searches without revealing company details until necessary, and we use secure communication channels to safeguard all sensitive information, rest assured, your confidentiality is our priority.
What sets your recruitment services apart from others?
At Mackenzie Stuart, we pride ourselves on our personalised approach and deep industry expertise. Our dedicated team takes time to understand your company’s unique culture, values, and hiring needs, ensuring a tailored recruitment strategy. We leverage cutting-edge technology combined with human insight to deliver top-tier talent. Our commitment to building strong relationships and providing continuous support throughout the hiring process truly sets us apart.
How do you source your candidates?
We use a multi-faceted approach to candidate sourcing, which includes online job boards, social media platforms, and our extensive internal database. Moreover, our team actively networks within industry circles and attends relevant events to connect with potential candidates. We also encourage referrals from our existing network, often leading to high-quality candidates who may not be actively seeking new roles but are open to the right opportunity.
What is your typical success rate for filling positions?
Our success rate is a testament to the rigorous processes we have in place. On average, we successfully fill positions in a timely manner, with a high percentage of candidates meeting or exceeding our clients’ expectations. While specific rates can vary depending on the role and industry, we continuously strive to maintain a record of efficiency and quality.
What happens if a candidate doesn’t work out after being hired?
We understand that sometimes things might not work out as planned, despite everyone’s best efforts. Our satisfaction guarantee includes providing a replacement candidate within a specified timeframe if the initial hire does not meet performance expectations. This is part of our commitment to ensuring long-term satisfaction and success for both our clients and candidates.
Choosing the right recruitment partner can have a significant impact on your organisation’s success. At Mackenzie Stuart, we are dedicated to providing exceptional service and support to meet your hiring needs. If you have more questions or need further assistance, feel free to contact our team.
