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Head of Operational Excellence – EMEA – Air & Ocean Freight

  • Job Ref Head Operational Excellence - Air & Ocean Freight - EMEA
  • Salary Range €100k-€120k
  • Location Germany

Mackenzie Stuart is working in close partnership with a rapidly growing 3PL on the search for a Head of Operational Excellence for the EMEA region, specialised in Air & Ocean freight.

Key Responsibilities:

  • Analyze business and operational gaps before implementing IT systems for seamless integration with operations.
  • Ensure data quality at sub-regional levels and address issues with root cause analysis and solutions.
  • Manage operational excellence country managers for audits and issue resolution.
  • Oversee and document operations and processes in coordination with other functions.
  • Contribute to an operational KPI framework for efficiency, data quality, and customer satisfaction.
  • Evaluate and direct operational excellence demands to the regional OET platform.
  • Allocate resources for process and operations changes.
  • Consult on data standards with the Global Head of Operational Excellence.


  • Business, IT, or engineering degree
  • 3+ years as Operational Excellence manager or 5+ years in air & ocean freight forwarding with quality management
  • Strong analytical skills
  • Structured thinking
  • Big-picture perspective (commercial, operational)
  • Results-driven and accountable
  • Stakeholder alignment
  • Cross-cultural collaboration

The expected salary for this position is between €100,000 – €120,000 per annum + Company Car

Due to the high number of applications, if you have not heard back within 30 days, please assume you have been unsuccessful.

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